Refund Policy

Effective Date: 17 September 2026

At AdonisonileStore.com, we strive to ensure that our customers have a smooth and satisfactory shopping experience. This Refund Policy explains the conditions and process applicable to refunds for purchases made through our website.

1. Refund Eligibility

Refunds are applicable only for orders that qualify for a return or cancellation under our Return and Cancellation Policy.

A refund may be issued in situations including:

• An eligible product is returned and accepted after inspection.
• An order is cancelled before dispatch, where cancellation is permitted.
• A product is unavailable and the order cannot be fulfilled.
• A payment has been successfully received but the order cannot be processed.
• Any other situation where a refund is approved by AdonisonileStore.com.

Products returned must meet the applicable return conditions, including any requirements relating to product condition, packaging, tags, and accessories.

2. Refund Process

Once an eligible return is received by us and successfully inspected, the refund will be initiated according to the applicable refund process.

For cancelled or prepaid orders that qualify for a refund, the refund will be initiated after the cancellation is confirmed and the applicable verification process is completed.

3. Refund Timeline

Once the returned product has been received by us and the return has been approved, the refund will generally be processed within 10–15 working days.

For cancellations or other approved refunds where no physical return is required, the refund will generally be initiated within 10–15 working days from approval.

The actual time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, UPI provider, or payment gateway.

4. Mode of Refund

Refunds will normally be issued to the original payment method used for the purchase.

For payments made through a third-party payment gateway such as Razorpay, the refund will be processed through the applicable payment channel.

We do not provide cash refunds for online transactions unless specifically required or permitted under applicable circumstances.

5. Partial Refunds

In certain circumstances, a partial refund may be applicable where:

• Only part of an order is returned or cancelled.
• Certain items are not eligible for a refund.
• A return does not meet the applicable return conditions.
• Any other adjustment is applicable under the relevant order or return terms.

The applicable refund amount will be communicated to the customer where required.

6. Non-Refundable Situations

A refund may not be provided where:

• The product is not eligible for return under our Return Policy.
• The return request is made after the applicable return period.
• The returned product does not meet the required return conditions.
• The product has been damaged, altered, used, washed, or otherwise changed after delivery, where such condition makes the product ineligible for return.
• The customer is unable to provide the required order or transaction details for verification.

7. Failed or Duplicate Payments

If a payment is deducted from your bank account but the order is not successfully placed, please contact us with the relevant transaction details.

If we receive confirmation of a failed or duplicate payment, the applicable amount will be refunded through the relevant payment channel, subject to verification.

The time taken for such refunds to reflect in the customer’s account may depend on the bank, payment provider, or payment gateway.

8. Shipping and Other Charges

Unless otherwise specified in our applicable policies, shipping or delivery charges may not be refundable where the order has already been dispatched or delivered.

Any applicable deductions or charges will be communicated to the customer where required.

9. Refund Processing Delays

Although we aim to process approved refunds within the stated timeframe, the final credit of the refunded amount may take additional time due to processing by banks, card issuers, UPI providers, or payment gateways.

AdonisonileStore.com is not responsible for delays caused by third-party financial institutions or payment service providers.

10. Refund Confirmation

Once a refund has been successfully initiated, customers may be notified through their registered email address, phone number, or other available communication channel.

Customers should retain the refund or transaction reference number for future communication regarding the refund.

11. How to Contact Us

For any questions, concerns, or requests regarding refunds, please contact us:

Website: AdonisonileStore.com
Email: complaints@adonisonilestore.com

When contacting us regarding a refund, please provide your order number, registered email address or phone number, and relevant payment/transaction details so that we can assist you efficiently.

12. Policy Updates

AdonisonileStore.com reserves the right to modify or update this Refund Policy from time to time.

Any changes will become effective once the revised policy is published on this page. Customers are encouraged to review this page periodically for the latest information.

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By placing an order through AdonisonileStore.com, customers acknowledge and agree to the terms of this Refund Policy.