Privacy Policy

Effective Date: 17 September 2026

At AdonisonileStore.com, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, make a payment, or use any of our services.

By accessing or using AdonisonileStore.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile/phone number
• Billing address
• Shipping/delivery address
• Account login information
• Order and transaction details
• Information you provide when contacting our customer support

Payment Information

Payments made through our website may be processed through third-party payment service providers such as Razorpay and other authorized payment partners.

We do not directly store your complete credit card, debit card, banking, UPI PIN, or other sensitive payment credentials on our servers. Payment information is processed securely by the applicable payment gateway according to its privacy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website or source
• Basic website usage information

This information may be used to maintain website security, improve performance, and provide a better user experience.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

• To create and manage your customer account
• To process and confirm your orders
• To process payments through authorized payment gateways
• To arrange shipping and delivery
• To provide order confirmations and updates
• To communicate regarding your purchases
• To provide customer support
• To respond to enquiries, complaints, and requests
• To process refunds, cancellations, returns, and exchanges
• To improve our website, products, and services
• To detect and prevent fraudulent or unauthorized transactions
• To maintain website and transaction security
• To comply with applicable legal and regulatory requirements

3. Payment Processing

For online payments, we may use third-party payment service providers, including Razorpay, to securely process transactions.

When you choose to make an online payment, certain information required to process the transaction may be securely transmitted to the applicable payment service provider.

We do not request or store your UPI PIN, ATM PIN, CVV, or complete card credentials on our website.

Payment transactions are subject to the terms, conditions, privacy policies, and security practices of the respective payment service provider.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted third parties only when required to provide our services, including:

• Payment gateway providers
• Courier and logistics partners
• Shipping and delivery service providers
• Website hosting and technology service providers
• Customer support and communication service providers
• Fraud prevention and security service providers
• Government authorities or law-enforcement agencies when required by applicable law

Such information is shared only to the extent reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

• Keep you logged into your account
• Remember shopping cart information
• Understand website usage
• Improve website functionality
• Maintain website security
• Improve the overall user experience

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

We use appropriate security practices for handling customer information and online transactions. Payment processing is handled through authorized payment service providers using their applicable security measures.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide services
• Maintain customer and order records
• Resolve disputes and customer support matters
• Prevent fraud and misuse
• Comply with applicable legal, accounting, taxation, and regulatory requirements

When information is no longer required, it may be securely deleted, anonymized, or retained only where legally necessary.

8. Customer Rights

Subject to applicable laws, customers may contact us to:

• Request access to their personal information
• Correct inaccurate or outdated information
• Update their account information
• Raise concerns regarding the use of their personal information
• Request deletion of personal information where legally permissible

Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

9. Account and Transaction Security

Customers are responsible for keeping their account credentials and login information confidential.

We will not ask customers to share sensitive payment credentials such as passwords, OTPs, UPI PINs, CVVs, or card PINs through unsolicited emails, calls, or messages.

If you believe your account or transaction information has been compromised, please contact us immediately.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, courier services, or other external platforms.

We are not responsible for the privacy practices, security, or content of third-party websites or services. Customers are encouraged to review the privacy policies of such third parties before providing personal information.

11. Children’s Privacy

Our website is intended for use by individuals who can legally enter into transactions under applicable laws.

We do not knowingly collect personal information from children without appropriate parental or legal consent.

12. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to communicate information about our products, services, offers, or updates.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe mechanism provided in the relevant communication.

Transactional and service-related communications, such as order confirmations, payment notifications, shipping updates, and customer-service responses, may continue where necessary.

13. Fraud Prevention

We may use personal and transaction information to detect, investigate, and prevent fraudulent, suspicious, unauthorized, or potentially unlawful activities.

We may share necessary information with payment providers, financial institutions, logistics partners, fraud prevention services, or competent authorities where required for these purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any updated Privacy Policy will be published on this page with the revised effective date.

We encourage customers to review this page periodically for any changes.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: AdonisonileStore.com
Email: complaints@adonisonilestore.com

For privacy-related concerns, please include sufficient information to help us identify your account or transaction and respond to your request.

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By using AdonisonileStore.com, you acknowledge that you have read and understood this Privacy Policy.