Return Policy

Effective Date: 17 September 2026

At adonisonilestore.com, we want our customers to have a smooth and satisfactory shopping experience. This Return Policy explains the conditions and process for returning products purchased through our website.

1. Return Eligibility

Customers may request a return for an eligible product within 7 days of receiving the order, subject to the conditions mentioned in this policy.

To be eligible for a return, the product must generally be:

• Unused and in its original condition.
• In the original packaging, wherever applicable.
• Accompanied by original tags, labels, accessories, and other included items.
• Free from damage caused by the customer.
• Supported by the original order details or proof of purchase.

Products that do not meet the applicable return conditions may be rejected after inspection.

2. Reasons for Return

A return request may be accepted in situations such as:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product received does not match the product ordered.
• The product is eligible for return under our applicable return terms.

Customers should contact us as soon as possible after receiving an order if they identify any issue with the product.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products may also be considered non-returnable if they have been:

• Used, washed, altered, or damaged after delivery.
• Returned without original packaging, tags, or accessories where required.
• Damaged due to improper handling by the customer.
• Returned after the applicable return period.

The return eligibility of a particular product may be specified on the product page or at the time of purchase.

4. How to Request a Return

To request a return, please contact us within the applicable return period at:

Email: complaints@adonisonilestore.com

Please provide:

• Order number
• Customer name
• Registered mobile number or email address
• Product details
• Reason for return
• Photographs or videos of the product, where applicable

Our team may review the request and provide further instructions regarding the return process.

5. Return Verification

All returned products may be inspected after they are received.

The return will be approved only if the product satisfies the applicable return conditions.

If the returned product does not meet the required conditions, we reserve the right to reject the return request.

6. Return Shipping

For approved returns arising from an incorrect, damaged, defective, or otherwise eligible product issue attributable to us, the applicable return shipping arrangements will be communicated to the customer.

For other eligible returns, return shipping charges may apply depending on the product and circumstances of the return.

Customers should not send products to us without receiving return instructions from our team.

7. Refund After Return

Once an eligible returned product has been received and successfully inspected, the applicable refund will be initiated according to our Refund Policy.

Approved refunds will generally be issued to the original payment method used for the purchase.

For payments made through Razorpay or another payment gateway, the refund will be processed through the applicable payment channel.

8. Exchange

Where applicable, an eligible product may be exchanged instead of refunded, subject to product availability.

If the requested replacement product is unavailable, the customer may be offered an applicable refund in accordance with our Refund Policy.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue before approving the return or replacement.

Customers are advised to retain the original packaging until the issue has been resolved.

10. Return Rejection

A return request may be rejected if:

• The request is submitted after the applicable return period.
• The product has been used or altered.
• The product has been damaged after delivery due to customer handling.
• Original tags, packaging, accessories, or other required components are missing.
• The product does not meet the applicable return conditions.
• The return request cannot be verified.

11. Refund Timeline

After the returned product has been received and approved following inspection, the applicable refund will generally be processed within 10–15 working days.

The time required for the refund to appear in the customer’s bank account, card, UPI account, or other payment account may vary depending on the bank, payment provider, or payment gateway.

For additional information, please refer to our Refund Policy.

12. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to our cancellation process.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

If an eligible cancellation is approved after payment, the applicable refund will be processed according to our Refund Policy.

13. Contact Us

For any questions or assistance regarding returns, replacements, or exchanges, please contact us:

Website: AdonisonileStore.com
Email: complaints@adonisonilestore.com
Business Hours: Monday to Friday, 10:00 AM – 5:00 PM

Please mention your order number and registered contact details when contacting us regarding a return.

14. Policy Updates

AdonisonileStore.com reserves the right to modify or update this Return Policy from time to time.

Any changes will become effective once the revised policy is published on this page. Customers are encouraged to review this page periodically for the latest information.

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By purchasing products from adonisonilestore.com, customers acknowledge and agree to the terms of this Return Policy.